AchieveGlobal Solutions

Coaching for Stellar service (2 day workshop)

Competent and confident employees don’t just happen.  
They are developed when motivated individuals receive solid
coaching from managers and supervisors.  The coaching skills
workshop explores the value of stellar service, and provides
skills for developing others, building constructive relationships
and recognizing employees for behavior reinforcement.
Modules include:
Module 1: Reaching for Stellar Service (4 hrs)
Module 2: Developing Others for Stellar Service ( 4 hrs)
Module 3: Giving Constructive Feedback (4 hrs)
Module 4: Recognizing Others for Stellar Service (4 hrs)

Creating Stellar Customer Relations
(2 day workshop)

This workshop will prepare employees to instinctively ack-
nowledge  and respond to your customers human needs-be-
havior that often makes the difference between losing a cust-
omer, or keeping one for a lifetime.
Modules include:
Module 1: Reaching for Stellar Service (4 hrs)    
Module 2: Caring for Customers (4 hrs)
Module 3: Healing Customer Relationships (4 hrs)
Module 4: Dazzling Your Customers (4 hrs)

Select entire workshop or individual modules

Select entire workshop or indivi

Meeting the Challenge of Stellar Service
(2 day workshop)

Selling Through Stellar Service
(1 ½ day workshop)

Participants will learn to tap into each others strengths and
team up to solve customer problems.  They will also learn
to recognize that each customer is different and deserves to
be treated with those differences in mind.
Modules include:
Module 1 : Guiding Customer Conversations (8 hrs)
Module 2: Serving A world of Customers (4 hrs)
Module 3: Teaming Up For Seamless Service (4 hrs)

   Select entire workshop or individual modules

Building service commitment throughout an organization in order to
increase customer loyalty is a challenge facing many of today’s organiza-
tions.  Service process must be redesigned, standards need to be set,
and an entire service culture centered on exceeding customer expecta-
tions must be developed.  
Leading for Stellar Service helps senior managers:
-Explore key concepts that form the foundation of stellar service
-Create a service commitment that serves as the framework for all service
  actions, decisions, and standards.
-Use customer feedback to create a Customer Experience Roadmap
-Create a service culture and service standards
-Prepare to apply the tools on the job with subordinates

Leading for Stellar Service (2 day workshop)